Refund policy

Return & Exchange Policy

We have a strict but transparent return policy to ensure fairness for both customers and our business.

✅ Eligible Return or Replacement Scenarios:

  • You received the wrong model.

  • You received the wrong design.

  • The product has a fitting issue and is incompatible with your phone due to no fault of your own.

In such cases:

  • You must record an unboxing video (from breaking the seal to opening the box fully).

  • You must share clear images and video proof within 12 hours of delivery.

❌ Returns or Refunds Will NOT Be Accepted If:

  • You don’t like the design or the color appears slightly different than expected.

  • You ordered the wrong phone model.

  • You failed to provide unboxing video proof as required.

  • The product was used or tampered with.

⚠️ Design & Color Disclaimer:

  • Color and appearance may vary from screen to screen depending on phone display and lighting.

  • Two phones with different screens may show the same case in different tones side-by-side.

  • If in doubt, you may request a real-life image of the case via Instagram DM or WhatsApp before placing your order.

Product Fit Notice – Camera Protection

All Essen Covers are designed with raised camera protection, whether:

  • Closed camera lens covers, or

  • Open raised edges

⚠️ If your phone has a camera ring, lamination, or third-party lens protector, the case may not fit properly.

  • We primarily stock Open camera protection cases.

  • If unsure, please request an "open?closed camera protection" variant when placing your order or contact us via DM or WhatsApp to confirm.

Reverse Shipping & Exchange Handling

  • In all return or exchange cases, the reverse shipping charge is the customer's responsibility.

  • This cost will be:

    • Deducted from your refund, or

    • Collected before reshipment in case of an exchange.

Important Note

To be eligible for any return or replacement, you must record a full unboxing video from the moment you break the seal to the full reveal of the product. This is mandatory proof in case of a dispute.